Early Closure Notice : Please be advised that Our Customer Service Centre will be closing early on 31 Jan 2022 at 12:00 pm (By appointment only). Our PruCustomer Line (1800 333 0 333) will be operating from 8:30 am-1:00 pm. We wish you a Happy Lunar New Year and Gong Xi Fa Cai!

As of 19th July 2021, we have updated our Privacy Notice which is available at our corporate website - https://www.prudential.com.sg/privacy-notice.

IMPORTANT NOTICE: Our Customer Service Centre at Marine One, is currently available by appointment only. You can also chat with us over a video call by booking a slot. Starting from 1 Jun 2021, we no longer accept cash payments. Enrol for payments via DBS/POSB GIRO or Credit Card at https://ipay.prudential.com.sg. For more payment options, click here.

New LIA Guidelines :Our Singapore-dollar (SGD) denominated Participating policies from 1 July 2021 will show updated illustrated investment rates of return, in accordance with the changes in LIA Guidelines on Policy Illustrations 2021. This change does not affect existing customers with policies submitted before 1 July 2021. For more information, please click here.

IMPORTANT NOTICE : For more information on COVID-19 related reliefs please click here.

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

Contact Us

Do you have an enquiry? Check out our FAQs and Customer Centre Location


Dear customers,

Your health and well-being are important to us. To help us keep everyone safe, please use our online services to access your policies, download forms or pay online.

If you need assistance from our Customer Service team, the best way to contact us is by filling out the contact form below.

If you are visiting our Customer Service Centre at Marina One, please make an advance appointment.This will help us manage the safe distancing measures effectively while we do our best to serve your needs.

If you would like us to assist you face to face, you can chat with us over video by booking a slot here for our Customer Service Representative to assist you.

We seek your understanding that the wait times at our service centre and on our hotline may be longer than usual during this period.

To find out more about what Prudential is doing to assist those affected by COVID-19, click here.

Customer Service FAQs

    Did you know?

    With PRUaccess, you can update your contact details and manage your insurance and investment policies anytime, anywhere.

    Customer Enquiry Form

    * Required fields

    Are you a EU resident?
    By submitting this form, I confirm that I have read, understood and given my consent

    a. Prudential, its officers, employees, representatives and distribution partners to collect, use, retain and /or disclose my personal data in accordance to the matter and for the purposes set out in our Privacy Notice; and I consent to be contacted by Prudential, its representatives or distribution partners by SMS, telephone call and/ or email in relation to this product enquiry; and 

    b. my consent here does not affect my other consents given to Prudential, its representatives and distribution partners and their rights at law in respect of my personal data.

    Please note:
    This form is solely for the purposes of contacting you in relation to this product enquiry and does not serve as a notification for change of particulars

    Or give us a call: 1800 333 0333

    Prudential Customer Service Centre

    5 Straits View #01-18/19, Marina One The Heart, East Tower. Singapore 018935

    Mondays to Fridays, 9:00am to 4:00pm (By Appointment Only)

    Nearest MRT: Downtown (Exit E) / Marina Bay (Exit B)

    Nearest Bus Stop: Downtown (97, 106, 133, 400, 402, 502, 513, 613, 655, 657, 982E)

    Prudential Assurance Company Singapore (Pte) Ltd

    7 Straits View #06-01, Marina One East Tower, Singapore 018936