As of 19th July 2021, we have updated our Privacy Notice which is available at our corporate website -

IMPORTANT NOTICE: From 1 June 2021, our Customer Service Centre at Marina One no longer accepts cash payments and is available for walk-in by appointment only. You can also chat with us over a video call by booking a slot. To make payments, please visit

New LIA Guidelines :Our Singapore-dollar (SGD) denominated Participating policies from 1 July 2021 will show updated illustrated investment rates of return, in accordance with the changes in LIA Guidelines on Policy Illustrations 2021. This change does not affect existing customers with policies submitted before 1 July 2021. For more information, please click here.

IMPORTANT NOTICE: Our Customer Service Centre at Marina One, is currently available by appointment only. Starting 1 Jun 2021, we will no longer accept cash payments. Enrol for payments via DBS/POSB GIRO or Credit Card at For more payment options, click click here.

IMPORTANT NOTICE : For more information on COVID-19 related reliefs please click here.

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

Complimentary COVID-19
SHN Coverage for Work Pass Holders

*For Group Insurance customers / Employee Benefits only. Terms and conditions apply.


COVID-19 SHN Coverage Rider to Group Hospital and Surgical (GHS)

Applicable to all Group Hospital & Surgical (GHS) policyholders of both packaged and customised plans, we offer medical insurance of up to $15,000 for inpatient medical expenses,if any Covered Insured Work Pass and Dependant Pass holders are diagnosed with COVID-19 within the prevailing Stay Home Notice period prescribed by the relevant authority based on countries/regions upon arrival in Singapore, or within fourteen (14) days from the Cover Start Date, whichever is longer (COVID-19 Coverage Period.)


Work Permit, Training Work Permit and S Pass,including in-principle approval (IPA) of these work passes:

Complimentary medical insurance of up to $15,000 for their inpatient medical expenses.


Employment Pass (EP) & Dependant Pass (DP) holders*,including in IPA of these passes

One-time premium of $45.00* per person (before 7% GST) for coverage up to $15,000 for their inpatient medical expenses.

*Except those who have travelled to United States of America or Europe within 30 days prior to their arrival in Singapore. For additional Covered Insured Members who have travelled to United States of America or Europe within 30 days prior to their arrival in Singapore, the premium payable for the additional COVID-19 Benefit shall be separately determined, upon request.

Eligibility Criteria

  • Insured Member is a holder of a valid Work Permit, Training Work Permit, S Pass, or a holder of of its corresponding IPA entering Singapore on or after 1 January 2021, or
  • Insured Member is a valid EP, DP or a holder of its corresponding IPA entering Singapore with effect from 25 February 2021;
  • Insured Member is below the age of sixty (60) as of the date the Insured Member arrives in Singapore (the “Cover Start Date”);
  • Their employer is a new or existing GHS policyholder (packaged or customised plans);
  • Insured Member must be also insured under Prudential’s GHS policy

How to sign up?

HR to inform Prudential via the normal member update methods, at least 7 working days before they arrive in Singapore:

  • Name (as per Work Pass or Dependant Pass)
  • IPA/FIN number
  • SHN Start date
  • GHS Policy Start Date
  • Signed quotation slip (for EP or DP only)


The information on this website is for reference only and is not a contract of insurance. Please refer to the exact terms, conditions, exclusions and specific details applicable to this insurance in the policy documents that can be obtained from a representative of either Prudential Singapore or your duly appointed distributor.

The information contained on this website is intended to be valid in Singapore only and shall not be construed as an offer to sell or solicitation to buy or provision of any insurance product outside Singapore.

You are recommended to seek advice from a representative of either Prudential Singapore or your duly appointed distributor before purchasing a policy suitable to meet your company's needs.

These policies are protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policies is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact your insurer or visit the GIA/LIA or SDIC web-sites ( or

Information is correct as at 4 August 2021.

This advertisement has not been reviewed by the Monetary Authority of Singapore.

For more information:

Please contact your Group Insurance Consultant or contact us at:
Prudential Assurance Company Singapore
Enterprise Business Solutions
Tel: 1800 835 9733

Frequently Asked Questions