As of 19th July 2021, we have updated our Privacy Notice which is available at our corporate website - https://www.prudential.com.sg/privacy-notice.

IMPORTANT NOTICE: From 1 June 2021, our Customer Service Centre at Marina One no longer accepts cash payments and is available for walk-in by appointment only. You can also chat with us over a video call by booking a slot. To make payments, please visit https://ipay.prudential.com.sg/.

New LIA Guidelines :Our Singapore-dollar (SGD) denominated Participating policies from 1 July 2021 will show updated illustrated investment rates of return, in accordance with the changes in LIA Guidelines on Policy Illustrations 2021. This change does not affect existing customers with policies submitted before 1 July 2021. For more information, please click here.

IMPORTANT NOTICE: Our Customer Service Centre at Marina One, is currently available by appointment only. Starting 1 Jun 2021, we will no longer accept cash payments. Enrol for payments via DBS/POSB GIRO or Credit Card at https://ipay.prudential.com.sg. For more payment options, click click here.

IMPORTANT NOTICE : For more information on COVID-19 related reliefs please click here.

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.




Rewarding you for staying healthy



We know the benefits of a healthy lifestyle. Your efforts in healthy living will be rewarded, not just with good health, but also with savings on your premiums through a claims-based pricing approach.

What is claims-based pricing?

Claims based pricing is a fairer pricing approach for our policyholders to save on premiums without compromising on medical care.

It is applicable for PRUExtra Premier CoPay, PRUExtra Preferred CoPay, PRUExtra Premier#, and PRUExtra Plus# customers only.

How does it work?

With claims-based pricing, you will start off at the Standard Level Premium, the lowest premium level of your age band. You also enjoy the PRUWell Reward, a percentage discount on your Standard Level Premium when your policy is incepted with no exclusions. Each year, your premium level will be determined by any previous claims you made during the review period. As long as you stay healthy, with no claims made on your supplementary plan, you will continue to enjoy the PRUWell Reward on your Standard Level Premium at your next policy renewal.

 

Claims-Based Pricing for our private supplementary plans - PRUExtra Premier CoPay, PRUExtra Preferred CoPay, and PRUExtra Premier#

Our unique claims-based pricing mechanism rewards our customers for staying healthy and modest usage of healthcare services

  • Enjoy Premium Discounts with PRUWell Reward
  • When you’re in a pink of health and did not make any claims on your PRUExtra plan, you’ll enjoy 20% off your Standard Level premiums at your next renewal premium.

  • Seek treatment at Restructured Hospitals
  • And your premiums will either remain at Standard Level Premiums, or move down 1 level if you are at a level higher than the Standard Level Premiums

  • Save with PRUPanel Connect
  • If you prefer to seek treatment at a Private Hospital, your claims-based premium multiplier will move up at least 2 levels. Look for Private Hospital under our PRUPanel Connect, and you can limit your premium increase to 1 level (instead of 2 or 4 levels).

  • Claim from Other Insurance Plans
  • After your PRUShield claim is paid, if you manage to recover a min of $1,000 by claiming for the medical treatment from other policies, such as your corporate insurance plan, your premiums will either remain at Standard Level Premiums or move down 1 level if you are at a level higher than the Standard Level Premiums. This is an alternative to keep your personal insurance premiums affordable.


    For more information on how to recover cost of your medical claims from third party, visit www.prudential.com.sg/prushieldclaims


What is claims-based pricing?

~Based on age next birthday, at policy renewal


Source of claim Claim amount during
the Review Period
Movement on premium levels
(at the next policy renewal)
PRUExtra Premier CoPay PRUExtra Premier# PRUExtra Preferred CoPay
Private Hospitals under
Panel Providers* only
S$1,000 and below Remains on the same level
Above S$1,000 ↑1 level (limit at Level 5)
Private Hospital under
Non-Panel Providers*
S$1,000 and below Remains on the same level
Above S$1,000 to S$5,000 ↑2 Levels (limit at Level 5)
Above S$5,000 ↑4 Levels (limit at Level 5)
Private Hospital not under Panel Providers
and Non-Panel Providers*
S$1,000 and below Same movement on
premium levels as
Non-panel Providers
Expenses not reimbursable
Above S$1,000 to S$5,000
Above S$5,000
Restructured Hospitals* only Any amount ↓1 Level (limit at Standard)
No claim Nil ↓1 Level (limit at Standard)

Panel Providers include:

  1. All Private Registered Medical Practitioners/Specialists, Private Hospitals and Private Treatment Centres listed on the PRUPanel Connect website
  2. All Restructured Hospitals and Treatment Centres

Note: PRUPanel Connect value-added services are applicable for all under (1) and a selected number of Restructured Hospitals and Medical Practitioners/Specialists under (2), all of which are listed on the PRUPanel Connect website.


Non-panel Providers are Private Hospitals and private medical institutions listed under Non-panel on our website. They also include non-participating private specialists operating in Private Hospitals listed under Panel Providers. We reserve the right to change this Panel or Non-panel list from time to time.


Note:

Should there be occurrences of Private Hospitals and Restructured Hospital claims within the same review period, only the claims under Private Hospitals will be added together to calculate the premium level. If there is a claim from a Private Hospital or private medical institution that is not under our Panel Providers, and it is made within the same review period as a Panel Provider, the premium level will be based on the Private Hospital or private medical institution that is not under our Panel Providers’ premium level to determine the movement on premium level at policy renewal.

Claims-Based Pricing for our public supplementary plan - PRUExtra Plus#

To ensure the long-term sustainability of our healthcare plans and in line with the recommendation by Health Insurance Task Force (HITF) that insurers incorporate a form of claims-cost measure such as co-payment, Claims-Based Pricing for PRUExtra Plus# will be implemented from 1 April 2021. The effects of Claims-Based Pricing and PRUWell Reward will only be reflected in customer's premiums on their renewal from 1 April 2022 onwards.

Our unique claims-based pricing mechanism rewards our customers for staying healthy and modest usage of healthcare services:

  • Enjoy Premium Discounts with PRUWell Reward
  • When you’re in a pink of health and did not make any claims on your PRUExtra plan, you’ll enjoy 10% off your Standard Level premiums at your next renewal premium.

  • Seek treatment at Restructured Hospitals
  • And your premiums will either remain at Standard Level Premiums, or move down 1 level if you are at a level higher than the Standard Level Premiums and your restructured hospital claim is $20,000 and below

What is claims-based pricing?

^Based on age next birthday, at policy renewal

Hospital Type Claim amount during
the Review Period
Movement on premium levels
(at the next policy renewal)
Private Hospitals S$5,000 and below Remains on the same level
Above S$5,000 ↑ 1 Level (limit at Level 1)
Restructured Hospitals S$20,000 and below ↓ 1 Level (limit at Standard)
Above S$20,000 ↑ 1 Level (limit at Level 1)
No claim Nil ↓ 1 Level (limit at Standard)

#PRUExtra Premier and PRUExtra Plus are no longer available for new business, mid-term add and upgrades with effect from 1 April 2019

Find out more

Please refer to the customer portal PRUaccess for the revised premiums based on your age band.

For more information contact your Financial Consultant or call our PRUCustomer Line on  1800 333 0333  (Monday – Friday, 8.30am – 5.30pm).

Note: Terms and conditions apply. PRUextra premiums cannot be paid using Medisave. You are recommended to read the product summary and seek advice from a qualified Prudential Financial Consultant for a financial analysis before purchasing a policy suitable to meet your needs. Buying health insurance products that are not suitable for you may impact your ability to finance your future healthcare needs. Premiums are not guaranteed and may be adjusted based on future claims experience. Prudential reserves the right to vary premiums at any time by giving 30 days’ written notice to the policyowner before doing so. The information on this website is for reference only and is not a contract of insurance. Please refer to the exact terms and conditions, specific details and exclusions applicable to these insurance products in the policy documents that can be obtained from your Prudential Financial Consultant. The information contained on this website is intended to be valid in Singapore only and shall not be construed as an offer to sell or solicitation to buy or provision of any insurance product outside Singapore. In case of discrepancy between the English and Mandarin versions of the leaflets, the English version shall prevail.

Information is correct as at 10 February 2021