Early Closure Notice : Please be advised that Our Customer Service Centre will be closing early on 31 Jan 2022 at 12:00 pm (By appointment only). Our PruCustomer Line (1800 333 0 333) will be operating from 8:30 am-1:00 pm. We wish you a Happy Lunar New Year and Gong Xi Fa Cai!

As of 19th July 2021, we have updated our Privacy Notice which is available at our corporate website - https://www.prudential.com.sg/privacy-notice.

IMPORTANT NOTICE: Our Customer Service Centre at Marine One, is currently available by appointment only. You can also chat with us over a video call by booking a slot. Starting from 1 Jun 2021, we no longer accept cash payments. Enrol for payments via DBS/POSB GIRO or Credit Card at https://ipay.prudential.com.sg. For more payment options, click here.

New LIA Guidelines :Our Singapore-dollar (SGD) denominated Participating policies from 1 July 2021 will show updated illustrated investment rates of return, in accordance with the changes in LIA Guidelines on Policy Illustrations 2021. This change does not affect existing customers with policies submitted before 1 July 2021. For more information, please click here.

IMPORTANT NOTICE : For more information on COVID-19 related reliefs please click here.

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.



For more comprehensive coverage, complement your PRUShield with PRUExtra to enjoy affordable and sustainable healthcare.

What is PRUExtra?

  • Complement your PRUShield plan so you can focus on your recovery rather than the financial concerns
  • Enjoy up to 95% coverage1, giving you peace of mind. Learn more about our product premiums.
  • Fairer pricing approach with claims-based pricing, which rewards and encourages healthy living

Important Notice for all PRUShield Customers

  • MediShield Life Benefits Changes and Premium Adjustment
  • Effective 1 March 2021, the benefits for MediShield Life (MSHL) will be enhanced. MediShield Life premiums will see an increase in tandem with rising medical costs, which will have a similar impact on PRUShield premiums.

  • Transition to Co-Pay Integrated Shield Plan Riders
  • In 2018, the Ministry of Health announced guidelines for policyholders to co-pay a minimum of 5% on medical claims made from their Integrated Shield Plan (IP) riders, to help address rising healthcare and health insurance costs in Singapore.

    In line with these guidelines and to ensure that we can continue to sustainably provide affordable coverage to our customers, customers with selected plans will now need to co-pay for their hospitalisation and treatments with effect from 1 April 2021.

    Find out More

Key Benefits

Add supplementary benefits to enhance your coverage

List of Panel Provider & Non-Panel Providers

Panel Providers include:

  1. All Private Registered Medical Practitioners/Specialists, Private Hospitals and Private Treatment Centres listed on the PRUPanel Connect website
  2. All Restructured Hospitals and Treatment Centres

Note: PRUPanel Connect value-added services are applicable for all under (1) and a selected number of Restructured Hospitals and Medical Practitioners/Specialists under (2), all of which are listed on the PRUPanel Connect website.

Non-Panel Providers are:

  1. Non-participating specialists under Raffles Hospital
  2. Non-participating specialists under Mount Alvernia Hospital
  3. Non-participating specialists under HC Surgical Specialists Limited
  4. Non-participating specialists under StarMed Specialist Centre
  5. Parkway East Hospital
  6. Thomson Medical Centre
  7. Medical Institutions categorised as Day Surgery Centres, Dialysis Centres and Oncology Clinics under the List of MediShield Institutions Participating in MediShield Life Scheme. Please refer to CPFB website: https://www.cpf.gov.sg/Assets/members/Documents/MSH_MedicalInstitutions.pdf

‘No Access’ can be described as:

Under the PRUExtra Preferred CoPay plan, if a private hospital or private medical institution is not listed under either Panel or Non-Panel, the claim will not be admissible.

Please refer to the policy document for more information.

We reserve the right to change this Panel or Non-Panel list from time to time.

Ministry of Health (MOH) Announcement for existing customers

As part of a national-wide initiative to make the cost of healthcare in Singapore more affordable in the long run, first-dollar cover for new Integrated Shield Plans (IPs) will be phased out. In March 2018, the Ministry of Health (MOH) announced that all integrated Shield Plan (IP) riders for new policyholders must incorporate co-payment features by 1 April 2019.

Existing Customers

Existing customers who bought plans before 8 March 2018: you will not be affected by the new guidelines. However, you have an option to switch to the new plans from 1 April 2019 onwards. (Important note: once you switch to the new plans, you will not be allowed to switch back to the existing plans)

Existing customers who bought1 plans between 8 March 2018 to 31 March 2019:

According to the guidelines, you must transition to a rider with co-payment features from 1 April 2021. As the new plans incorporate co-payment features, should you wish to transition before 1 April 2021, you have the option to switch to these new plans from 1 April 2019 onwards

1Including customers who have upgraded their plans.


1Only applicable for PRUextra Premier CoPay, PRUExtra Preferred CoPay and PRUextra Plus CoPay.

2Enjoy PRUWell Reward, a 20% savings on standard premium when the policy is incepted with no exclusions. Going forward, if the premium level is at standard at the last policy renewal date and no claims were made from a private or restructured hospital or medical institution during the review period before the next policy renewal date, a PRUwell reward of 20% savings will apply on the standard premium amount at the next policy renewal date.

3Out-of-pocket are expenses you need to make under the Deductible, Co-insurance and Co-payment features, which will not exceed the sum of S$3,000 per policy year if your hospital confinement is with one of the Panel providers*.

*Panel providers under Private Hospitals include:

  • Registered medical practitioners and specialists;
  • Private Hospitals; and
  • Private Treatment Centres,

that appears on our approved Panel listing on our website. All Restructured Hospitals and Treatment Centres are also considered as Panel Providers. Non-panel Providers are Private Hospitals and private medical institutions listed under Non-panel on our website. They also include non-participating private specialists operating in Private Hospitals listed under Panel Providers. We reserve the right to change this Panel or Non-panel list from time to time.

+Deductible is a fixed amount to be paid by a policyowner before the MediShield Life and PRUShield benefits are payable.
Deductible will increase by 50% depending on ward class when the life assured is above age 85.
++Co-insurance is a percentage of the claimable amount that a policyowner needs to co-pay after deductible.

Additional Notes

PRUShield is a yearly renewable plan. Prudential guarantees lifetime coverage for PRUShield and PRUExtra.

PRUExtra premiums cannot be paid by Medisave.

We reserve the right to vary the policy benefits, features, conditions, and/or name at any time by giving 30 days’ written notice to the policy owner before doing so.

Premiums are not guaranteed and may be adjusted based on future claims experience. Prudential reserves the right to vary premiums at any time by giving 30 days’ written notice to the policy owner before doing so. Premium rates will be based on age next birthday (for 1st premium) on cover start date and each policy anniversary date (for renewable premium).

You are recommended to read the product summary and seek advice from a qualified Prudential Financial Consultant for a financial analysis before purchasing a policy suitable to meet your needs. Buying health insurance products that are not suitable for you may impact your ability to finance your future healthcare needs.

This website is for reference only and is not a contract of insurance. Please refer to the exact terms and conditions, specific details and exclusions applicable to this insurance product in the policy documents that can be obtained from your Prudential Financial Consultant.

The information contained on this website is intended to be valid in Singapore only and shall not be construed as an offer to sell or solicitation to buy or provision of any insurance product outside Singapore.

These policies are protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policies is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact your insurer or visit the GIA/LIA or SDIC web-sites (www.gia.org.sg or www.lia.org.sg or www.sdic.org.sg).

Information is correct as at 8 June 2021.

This advertisement has not been reviewed by the Monetary Authority of Singapore.

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