PRUPanel Connect

With the rising cost of healthcare in Singapore, we at Prudential want to continually ensure that you have access to quality healthcare and services.

PRUPanel Connect provides eligible customers with a suite of value-added services when they visit participating specialists at our panel hospitals.

The value-added services are exclusively for all PRUExtra Premier, PRUExtra Premier CoPay and PRUExtra Preferred CoPay customers, including foreigners.

To qualify for a complimentary taxi voucher or a hospital parking coupon:

• You must be admitted for day surgery or as an inpatient under a doctor who is part of our participating panel specialist
• This benefit does not apply for admission for pregnancy delivery.

Also, do note that cashless services are only applicable to foreigners if they apply for a pre-authorisation through the Business Office of PPC hospital/day surgery centre admissions office.

All benefits under the PRUPanel Connect (PPC) are available only for eligible policyholders who seek treatment from participating specialists enrolled under the PPC programme at participating PPC partner hospitals/day surgery centres. The claim has to be e-filed through the Business Office of PPC hospital/day surgery centre.

You can check this on our website at www.prudential.com.sg/ppc-validate or by logging in to PRUaccess.

On our website, simply key in the last 4 characters of your NRIC number, gender and date of birth. To log into PRUaccess, simply download the SingPass Mobile app or key in your PRUaccess user ID and password.

Hassle-Free Appointment booking service

Call our PRUCustomer Line at 1800 3330333 or submit your request online to book your first appointment with our partner hospitals. Our team will liaise with the respective hospitals for you to ensure that you get an appointment as early as possible.

PRUConcierge Service

Visit our PRUConcierge located at Raffles Hospital and Mt Alvernia Hospital for PRUPanel Connect value-added services and assistance on any PRUShield related enquiries.

Get a ride home

If your doctor is a participating PRUPanel Connect specialist and you are admitted for day surgery or as an inpatient at our private panel hospitals, visit our concierge located in the hospital during office hours to receive a complimentary taxi voucher or a hospital parking coupon. For admission for day surgery at our private day surgery centres, Prudential will SMS the taxi voucher code to you.

Enhanced Letter of Guarantee (LOG)

Enjoy higher LOG amount, allowing you to receive cashless* service of up to S$30,000 at Raffles Hospital and Mount Alvernia Hospital. Should you undergo a day surgery at our partnered private day surgery centres, you may also enjoy a LOG of up to S$15,000.

To enjoy this service, you will have to seek treatment from participating specialists under the PRUPanel Connect programme.

Pre-Authorisation Letter

If you are not eligible for LOG, you may still apply for Pre-Authorisation to pre-assess the claim at the Hospital Business Office/Day Surgery Centres under the PRUPanel Connect Programme. Upon approval, you can receive cashless* services for treatment at our participating PPC Partner Hospitals/Day Surgery Centres. *Terms & Conditions apply https://www.prudential.com.sg/ppc-tnc

All benefits under the PRUPanel Connect (PPC) are available only for eligible policyholders who seek treatment from participating specialists enrolled under the PPC programme at participating PPC partner hospitals/day surgery centres. The claim has to be e-filed through the Business Office of PPC hospital/day surgery centre.

The concierge hours are:

Monday to Friday
9am to 5.30pm

*Closed on Saturdays, Sundays and Public holidays.

Mount Alvernia Hospital: Level 1, Patient Liaison Centre
Raffles Hospital: Hospital Wing - Level 8, Room 828

Our current PRUPanel Connect medical institutions* include:

Private Hospitals

• Mount Alvernia Hospital
• Raffles Hospital

Private Day Surgery Centres

• HC Surgical Specialists Ltd
• StarMed Specialist Centre
• Aptus Surgery Centre
• Novaptus Surgery Centre
• Luma Women’s Imaging Centre/ Medical Centre
• Orchard Surgery Centre
• Novena Surgery

Restructured Hospitals

• KK Women’s and Children’s Hospital
• National Cancer Centre Singapore
• National Heart Centre Singapore
• National Neuroscience Institute
• National University Hospital
• Singapore General Hospital
• Singapore National Eye Centre
• Sengkang General Hospital
• Tan Tock Seng Hospital
• Ng Teng Fong General Hospital

*List of medical institutions is subject to change

The full list of our PRUPanel Connect medical institutions and participating specialists are available here https://www.prudential.com.sg/ppc-specialists

To be a part of PRUPanel Connect programme, participating specialists must either be employed by a PPC partner hospital or run a clinical practice at a PPC partner hospital/day surgery centre and the treatment for eligible policyholders has to be provided by participating specialists at partner hospitals/day surgery centres

We are unable to facilitate this process at the moment.

You may call our PRUCustomer Line at 1800-333 0333 (+65 63330333 - if calling from overseas) Mondays to Fridays, 8.30am to 5.30pm, excluding public holidays.

Yes, you may call our PRUCustomer Line at 1800-3330333 (+65 63330333 - if calling from overseas) to change your appointment from 8.30am to 5.30pm, subject to availability.

PRUPanel Connect can assist with appointment booking only if the selected specialist is a part of the panel at the following hospitals:

Private Hospital

• Mount Alvernia Hospital
• Raffles Hospital

Private Day Surgery Centres*

• HC Surgical Specialists Ltd
• StarMed Specialist Centre
• Aptus Surgery Centre
• Novaptus Surgery Centre
• Luma Women’s Imaging Centre/ Medical Centre
• Orchard Surgery Centre
• Novena Surgery

Restructured Hospitals

• KK Women’s and Children’s Hospital
• Singapore General Hospital
• National Cancer Centre Singapore
• National Heart Centre Singapore
• National Neuroscience Institute
• National University Hospital
• Singapore General Hospital
• Singapore National Eye Centre
• Sengkang General Hospital
• Tan Tock Seng Hospital
• Ng Teng Fong General Hospital

List of medical institutions are subject to change. The full list of our PRUPanel Connect medical institutions and participating specialists are available here https://www.prudential.com.sg/ppc-specialists

*All benefits under the PRUPanel Connect (PPC) are available only for eligible policyholders who seek treatment from participating specialists enrolled under the PPC programme at participating PPC partner hospitals/day surgery centres. The claim has to be e-filed through the Business Office of PPC hospital/day surgery centre.

If you are a PRUExtra Premier, PRUExtra Premier CoPay or PRUExtra Preferred CoPay policyholder, you will hear an additional option to select for appointment booking after entering the one-time password (OTP). If you have chosen English, press “4” to book an appointment with our Customer Service Officer. If you have chosen Mandarin, press “1”.

Once you have decided on the health screening package you would like to purchase, click on the ‘Request Health Screening Appointment’ button. This will bring you to the PRUPanel Connect eligibility check page where you will be required to key in the:

• last 4 characters of your NRIC
• date of birth
• gender

Once your PRUPanel Connect eCard is displayed, simply select ‘Health Screening’. A pop up disclaimer will inform you that you are exiting Prudential’s corporate website. You will subsequently be redirected to MyDoc website.

If you are unable to make it for your scheduled appointment, you may change your appointment by emailing MyDoc at support@my-doc.com. The request must be made 3 working days before your date of appointment.

For identification, please show your NRIC, passport or employment/dependent pass. You will also be required to present your PRUPanel Connect eCard which you may download here

An Invoice will be sent to your email address (same email id as used for appointment booking) within 1-2 working days, from the date of registration. Full Payment is required to be made via Credit Card, PayNow or Bank Transfer to MyDoc 5 working days prior to the date of health screening or vaccination appointment. You will receive an email confirmation of your appointment upon receipt of your payment.

No refund is allowed in case of cancellation of appointment after payment is made to MyDoc or in case of a “No Show” on the date/time of appointment.

If you wish to change your health screening centre, you may write in to MyDoc at support@my-doc.com. The request must be made 3 working days before your date of appointment.

You are eligible for a health screening results review with a certified General Practitioner. You can avail this teleconsultation service by downloading the Pulse by Prudential mobile app. The health screening review is included in all our health screening packages. You will be required to enter payment details at the time of downloading the Pulse by Prudential mobile app, however, no charges will be levied to your credit card. Click here to download the Pulse app.

Health screening services are provided by MyDoc via online registration & prior appointment booking only.

Please note that no food and drinks (except plain water) is allowed 12 hours before your health screening appointment. For patients that are on medication, you may continue to take it with sips of water. Do bring along your identity card and PRUPanel Connect eCard for verification purpose. If you are on any medication, please inform the phlebotomist prior to the blood sample being obtained.

In case you are feeling unwell on the date of your health screening appointment, we advise you not to proceed with your health screening since this might affect the results. Kindly reschedule your appointment with us by writing to support@my-doc.com.

The screening timings and hours for health screening services vary from centre to centre. For the updated operating hours, please refer to the selected diagnostic centre timings during the process of registration for an appointment.

1. Acumed Raffles
24 Raffles Place, Clifford Centre
#02-05
Singapore 048621

Screening Timings:
Mon – Fri: 0900h – 1000h
Sat, Sun and Public Holidays: Closed

2. Acumed Bedok
Blk 214 Bedok North Street 1
#01-165
Singapore 460214

Screening Timings:
Mon – Fri: 0900h – 1000h
Sat: Not Available
Sun and Public Holidays: Closed

3. Acumed Woodlands
Blk 111 Woodlands Street 13
#01-78
Singapore 730111

Screening Timings:
Mon – Fri: 0900h – 1000h
Sat: Not Available
Sun and Public Holidays: Closed

4. Acumed Sengkang
Blk 215C Compassvale Drive
#01-02
Singapore 543215

Screening Timings:
Mon – Fri: 0900h – 1000h
Sat and Sun: Not Available
Public Holidays: Closed

5. Acumed Boon Lay
301 Boon Lay Way (Boon Lay MRT)
#01-18/19
Singapore 649846

Screening Timings:
Mon – Fri: 0900h – 1000h
Sat and Sun: Not Available
Public Holidays: Closed

6. Acumed Teban Gardens
Blk 38 Teban Gardens Road
#01-318/319
Singapore 600038

Screening Timings:
Mon – Fri: 0900h – 1000h
Sat and Sun: Not Available
Public Holidays: Closed

7. ROYAL SQUARE at NOVENA
Level 07-02
101 Irrawaddy Road
Singapore 329565

Screening Timings:
Mon – Sat: 0830h – 1200h
Sun and Public Holidays: Closed

8. GainHealth Clinic and Homecare
531 Ang Mo Kio Avenue 10
#01-2447, Cheng San Centre
Singapore 560531

Screening Timings:
Mon – Sat: 0900h – 1200h
Sun and Public Holidays: Closed

9. MyHealth Medical Centre
Blk 501 West Coast Drive
#01-256
Singapore 120501

Screening Timings:
Mon – Sat: 0900h – 1200h
Sun: Not Available
Public Holidays: Closed

Diagnostic Imaging Centres

1. RadLink Novena Diagnostic Imaging Centre @ Royal Square
101 Irrawaddy Road
Medical Suites, Royal Square
#10-01 to #10-05
Singapore 329565

Opening Timings:
Mon - Fri: 0830h – 0530h
Sat: 0830h – 1230h
Sun and Public Holidays: Closed

2. Drs Lim Hoe and Wong (Jurong)
1 Jurong West Central 2
Jurong Point Shopping Centre
#B1A-19C
Singapore 648886

Opening Timings:
Mon - Fri: 0830h – 0500h
Sat: 0830h – 0100h
0100h – 0200h, Sun and Public Holidays: Closed

3. Ang Mo Kio X-Ray Clinic & Laboratory
Blk 422, Ang Mo Kio Ave 3
#01-2516
Singapore 560422

Opening Timings:
Mon - Fri: 0830h – 0500h
Sat: 0830h – 0100h
Sun: 0900h – 0100h
0100h – 0200h, Public Holidays: Closed

4. Tampines Street 11 X-Ray Clinic
Blk 138 Tampines Street 11
#01-130
Singapore 521138

Opening Timings:
Mon - Fri: 0830h – 0500h
Sat: 0830h – 0100h
0100h – 0200h, Sun and Public Holidays: Closed

Home Vaccination
Vaccination Timings:
Mon – Sat: 0900h – 2100h
(Last registration timing 2000h and surcharge of $10 applicable after 6pm. No Surcharge applicable on Sat.)
Sun and Public Holidays service is not available

A PRUPanel Connect eCard is a digital card which identifies you as a PRUPanel Connect customer at PRUPanel Connect private hospitals. It allows you to enjoy PRUPanel Connect benefits. You can access your eCard by checking your eligibility on our website or by logging in to PRUaccess and download it in a PDF format. Present your PRUPanel Connect eCard together with your identity card at Raffles Hospital and Mount Alvernia Hospital to enjoy discounts, value-added services.

You may view the PRUPanel Connect eCard through our website or PRUaccess:

Please present this PRUPanel eCard together with your Identity Card at our 2 private panel hospitals, Mount Alvernia Hospital, Raffles Hospital and our 2 day surgery centres, HC Surgical Specialist Ltd and StarMed Specialist Centre.

Website

Go to www.prudential.com.sg/ppc-validate and enter Policyholder’s:

1) Last 4 characters of NRIC
2) Enter Gender
3) Enter Date of Birth

If you have more than 1 eligible policy, select the life assured from the dropdown menu.

Click on “Download eCard” to download a PDF version of the eCard.

PRUaccess

Go to www.prudential.com.sg/pruaccess using either of the following options: 

1) Login by entering Policyholder’s UserID, PIN and OTP.
2) Download Singpass mobile app and scan QR code.

Select ‘Download PRUPanel Connect eCard’ on the left navigation menu

It is not compulsory to download the eCard as it is available 24/7 through our PRUPanel Connect website https://www.prudential.com.sg/ppc-validate or simply by logging in to PRUaccess .
Please present this PRUPanel eCard together with your Identity Card at our participating PPC partner private hospitals and day surgery centres.

The PRUPanel Connect eCard allows our participating private panel specialist to identify you as a PRUPanel Connect customer so that you can enjoy discounts and value-added services. At the time when you download the card, real time information shown on the card will also let you know when your policy is valid until and the type of PRUExtra rider that you have.