Early Closure Notice : Please be advised that Our Customer Service Centre will be closing early on 31 Jan 2022 at 12:00 pm (By appointment only). Our PruCustomer Line (1800 333 0 333) will be operating from 8:30 am-1:00 pm. We wish you a Happy Lunar New Year and Gong Xi Fa Cai!

As of 19th July 2021, we have updated our Privacy Notice which is available at our corporate website - https://www.prudential.com.sg/privacy-notice.

IMPORTANT NOTICE: Our Customer Service Centre at Marine One, is currently available by appointment only. You can also chat with us over a video call by booking a slot. Starting from 1 Jun 2021, we no longer accept cash payments. Enrol for payments via DBS/POSB GIRO or Credit Card at https://ipay.prudential.com.sg. For more payment options, click here.

New LIA Guidelines :Our Singapore-dollar (SGD) denominated Participating policies from 1 July 2021 will show updated illustrated investment rates of return, in accordance with the changes in LIA Guidelines on Policy Illustrations 2021. This change does not affect existing customers with policies submitted before 1 July 2021. For more information, please click here.

IMPORTANT NOTICE : For more information on COVID-19 related reliefs please click here.

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

PRUPanel Connect

Access quality healthcare with PRUPanel Connect* and enjoy a convenient and seamless end-to-end experience that’s as smooth as your TickTock dance moves.

*Only for PRUExtra Premier CoPay and PRUExtra Preferred CoPay customers.

Healthcare shouldn't be complicated. At Prudential, we continuously enhance our services to make your healthcare journey simpler, and that includes taking care of your administrative hassle.

Enjoy greater convenience and seamless access to quality healthcare with PRUPanel Connect - a suite of value-added services including appointment bookings, cashless transactions, concierge services and more at our participating hospitals and specialists.

PRUPanel Connect services are exclusively available for our PRUExtra Premier, PRUExtra Premier CoPay and PRUExtra Preferred CoPay customers. 

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Key Benefits

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Download your PRUPanel Connect eCard

Eligible customers can now download your eCard directly from our website simply by keying in the last 4 characters of your NRIC, date of birth and gender. Download now to enjoy the benefits of PRUPanel Connect value-added services. Remember to bring your eCard together with your Identity Card for a seamless experience at private PRUPanel Connect hospitals or day surgery centres, as well as for your health screening/flu vaccination appointments.

Download Now

PRUPanel Connect Partners

PRUPanel Connect (PPC) is a hospital led partnership programme. To be a part of PRUPanel Connect programme, participating specialists must either be employed by a PPC partner hospital or run a clinical practice at a PPC partner hospital/day surgery centre and the treatment for eligible policyholders has to be provided by participating specialists at partner hospitals / day surgery centres. Our panel doctors are chosen based on their credentials and past disciplinary track record.

Most of our partner PPC specialists have been practising in their respective specialities for at least 5 years. Currently, there are over 1,000 specialists in our panel programme with more than 50 medical specialities represented.

Restructured Hospitals
  • KK Women's and Children's Hospital
  • National Cancer Centre Singapore
  • National Heart Centre Singapore
  • National Neuroscience Institute
  • National University Hospital
  • Singapore General Hospital
  • Singapore National Eye Centre
  • Sengkang General Hospital
  • Tan Tock Seng Hospital
  • Ng Teng Fong General Hospital
Private Hospitals
  • Raffles Hospital
  • Mount Alvernia Hospital
Private Day Surgery Centres
  • HC Surgical Specialists Ltd
  • StarMed Specialist Centre
  • Aptus Surgery Centre
  • Novaptus Surgery Centre
  • Luma Women’s Imaging Centre Medical Centre
  • Orchard Surgery Centre
  • Novena Surgery

Note: Only selected specialists participate in the PRUPanel Connect Programme. The appointment facilitation service is only applicable for participating PRUPanel Connect specialists at our partner hospitals or day surgery centres.

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